📍 Jerseyville, IL · Since 1985
📍 Jerseyville, IL · Since 1985
LEGAL
The rules that govern your use of our website and services.
Last updated: April 2026
Welcome to SS Hansen Embroidery and sshansenembroidery.com (the "Site"). Your use of the Site is governed by these Terms & Conditions. By using the Site, you agree to be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice, so we encourage you to review them whenever you visit.
By using the Site you certify that you are 18 years of age or older. If you are between 13 and 18, you may use the Site only under the supervision of a parent or legal guardian who agrees to these Terms.
Unless otherwise noted, the design of the Site — including software, source code, text, images, and all other content and materials (collectively, "Content") — are copyrights, trademarks, or other intellectual properties owned, controlled, or licensed by us. The Content is intended solely for personal, non-commercial use.
You may not reproduce, publish, transmit, distribute, modify, create derivative works from, sell, or exploit any Content or the Site without our express permission. Misuse of Content may subject you to liability under federal, state, or international laws.
We do our best to ensure that information on the Site is complete, accurate, and current. However, information may occasionally be inaccurate, incomplete, or out of date. All specifications, products, descriptions, and prices are subject to change at any time without notice.
We make reasonable efforts to display product attributes accurately, including colors. However, actual colors depend on your display and we cannot guarantee accuracy. The inclusion of any product on the Site does not guarantee its availability.
Orders will be shipped to the address you designate, provided it complies with our carrier's shipping restrictions. All purchases are made pursuant to our shipment conditions. For claims regarding damaged or lost shipments, contact us at orders@sshansenembroidery.com.
By making a purchase or creating an account, you understand we may send you communications about our products and services. Unless the email is necessary for a transaction (such as confirming a sale), we will give you the opportunity to opt out of commercial emails.
While we confirm orders by email, receipt of a confirmation does not constitute acceptance of an order. We reserve the right to limit order quantities, refuse service, and require verification prior to accepting or shipping any order.
We may cancel or refuse any order at our sole discretion. If we change or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase.
Merchandise availability is not guaranteed. If an item is unavailable after your order processes, we will notify you by email. You may verify availability by contacting us before ordering.
If we allow user comments, suggestions, or other submissions ("User Comments"), you grant us an irrevocable license to use such content. You agree that your submissions will not violate any third-party rights, and will not contain unlawful, abusive, or obscene material. You remain solely responsible for the content of your submissions.
Posting of User Comments does not constitute our endorsement. We reserve the right to remove any content that violates these Terms.
The Site may include links to third-party websites provided solely as a convenience. We do not endorse the content of these sites and are not liable for your access to or use of them.
You agree not to post or transmit content that could harm our business, restrict other users from enjoying the Site, or compromise Site security. You may not use automated tools (bots, crawlers, spiders) to navigate or copy content from the Site.
You are responsible for protecting your account password and username, and for all activity conducted under your credentials. Report any unauthorized use immediately to our Customer Service team.
Your use of the Site is at your own risk. The information, materials, content, and services are provided "as is" without warranties of any kind, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.
We will not be liable for any damages arising from use of the Site, including direct, indirect, incidental, punitive, and consequential damages. Some state laws may not allow these limitations — if so, some exclusions may not apply to you.
You agree to indemnify and hold SS Hansen Embroidery, its directors, officers, employees, agents, affiliates, and subsidiaries harmless from any claims, damages, costs, and expenses (including attorney fees) arising from your use of the Site or breach of these Terms.
These Terms shall be construed in accordance with the laws of the State of Illinois, without regard to conflict of law provisions. If any provision is found unenforceable, all other provisions remain in full force and effect.
In the event of any dispute arising from transactions on the Site or these Terms, the asserting party shall first attempt to resolve it in good faith by providing written notice via registered mail. The receiving party has 30 days to respond.
If the dispute cannot be resolved, both parties agree to binding arbitration on an individual basis. You waive your right to participate in a class action lawsuit.
We are committed to protecting our visitors' privacy. For details on how information is collected, used, and disclosed, please see our Privacy Policy.
If you have questions about these Terms, contact us at hello@sshansenembroidery.com or call (618) 407-3075.