Privacy Policy

Who we are

S.S. Hansen Embroidery

23365 State Highway 16
Jerseyville, IL 62052

Phone: 618 407-3075

Our website address is: https://sshansenembroidery.com.

What personal data we collect, and why we collect it.

We collect information about you during the checkout process on our store. 

What we collect and store:

While you visit our site, we’ll track:

  • Products you’ve viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as:

  • Sending you information about your account and order.
  • Responding to your requests, including refunds and complaints.
  • Processing payments and prevent fraud.
  • Setting up your account for our store.
  • Complying with any legal obligations we have, such as calculating taxes.
  • Improving our store offerings.
  • Sending you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent.
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

What we share with others

We only share information with third parties who help us provide our orders and store services to you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Contact forms

If you relay information to us using a contact form, we will use the information you provide to respond to your request.  We will not share this information unless it is directly related to responding to your request.

Embedded content from other websites

Articles or products on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services related to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.By using this website, you consent to process data about you by Google in the manner and for the purposes set out above.

You can prevent Google’s cookie generated collection of data, referring to your use of the website (incl. your IP address), plus the processing of the data, by downloading and installing the browser-plugin, which you can find here.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor information may be checked through an automated spam detection service.

Our contact information

View our contact information here.

Additional information

How we protect your data

This includes technical measures such as encryption; security measures such as two factor authentication; and measures such as staff training in data protection. 

What data breach procedures we have in place

In the event of a data breach, we will notify any and all persons regarding what information was potentially exposed.  We do not collect, maintain, or have access to any credit card or financial information from users.

What third parties we receive data from

We receive shipping information regarding timetables, rates, and shipment tracking information from our shipping vendor only as it relates to your order. 

What automated decision making and/or profiling we do with user data

We do not utilize and automated decision making or profiling of user data.

Industry regulatory disclosure requirements.

None required at this time.