📍  Jerseyville, IL  ·  Since 1985

Legal

Privacy & Cookies

How we collect, use, and protect your information when you visit or shop with SS Hansen Embroidery.

Last updated: April 2026

Who We Are

S.S. Hansen Embroidery is a family-owned custom embroidery and promotional products shop located at 23365 State Highway 16, Jerseyville, IL 62052. You can reach us at (618) 407-3075 or visit our website at sshansenembroidery.com.


What We Collect & Why

We collect information about you during the checkout process on our store. While you visit our site, we track:

  • Products you've viewed
  • Location, IP address, and browser type — used for estimating taxes and shipping
  • Shipping address — so we can estimate shipping and deliver your order
  • Cart contents via cookies while you browse

Cookies

If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to save your login information and display preferences. Login cookies last two days; screen option cookies last one year. Selecting "Remember Me" extends your login to two weeks. Logging out removes login cookies.


Purchase Information

When you make a purchase, we ask for your name, billing and shipping addresses, email, phone number, and payment details. We use this to:

  • Send account and order information
  • Respond to requests, refunds, and complaints
  • Process payments and prevent fraud
  • Set up your store account
  • Comply with legal obligations such as tax calculations
  • Improve our product offerings
  • Send marketing messages (only if you opt in)

If you create an account, we store your name, address, email, and phone number to pre-fill checkout on future orders. We retain order information for as long as needed for tax, accounting, and legal purposes.


Who Has Access

Members of our team have access to the information you provide. Administrators and shop managers can access order data including what was purchased, when it was ordered, and shipping details. This information is used exclusively to fulfill orders and provide customer support.


Third-Party Sharing

We only share information with third parties who help us provide our orders and store services — for example, our payment processor and shipping carriers. We do not sell your personal data.


Contact Forms

If you submit information via a contact form, we use the information you provide to respond to your request. We do not use this data for marketing purposes unless you specifically opt in.


Embedded Content & Analytics

Pages on this site may include embedded content (videos, images, etc.) from other websites, which behave exactly as if you visited those sites directly. These sites may collect data about you, use cookies, and monitor your interaction with the embedded content.

This site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how visitors use the site. The information generated is transmitted to and stored by Google. You can opt out by installing the Google Analytics opt-out browser add-on.


Data Retention & Your Rights

For registered users, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except their username). You can request an exported file of the personal data we hold about you, or request that we erase it. This does not include data we are obligated to keep for administrative, legal, or security purposes.

Visitor information may be checked through an automated spam detection service.


How We Protect Your Data

We use technical measures including encryption, two-factor authentication, and password strength requirements. We maintain secure physical facilities and limit employee access to your personal data on a need-to-know basis.

In the event of a data breach, we will notify affected individuals regarding what information was compromised and take immediate steps to address the issue.


Shipping & Third-Party Data

We receive shipping information including timetables, rates, and tracking data from our carriers (UPS, USPS, FedEx). We do not use automated decision-making or profiling of user data.


Questions?

If you have questions about this policy or your personal data, contact us at hello@sshansenembroidery.com or call (618) 407-3075.